To say that things are uncertain right now when it comes to the economy is, in all probability, a bit of an understatement.
Inflation is at levels we haven’t seen in decades. Employment costs are rising across the board. Materials in a number of industries are more expensive than ever – if you can even get them at all thanks to still-ongoing issues with the fragile global supply chain.
All of these issues can make it difficult for organizations to tackle one of their most essential challenges of all: cash flow. According to one recent study, approximately 82% of all businesses that fail do so due to poor cash flow management or just a general misunderstanding of the idea itself.
Thankfully, this is only a hurdle if you allow it to be. Modernizing your back office processes can, among other things, help to dramatically reduce the amount of time it takes to get paid. That in turn can help with any current or potential cash flow issues, which is an excellent position to be in.
Improving Cash Flow, One Change at a Time
By far, one of the best ways to reduce the amount of time it takes to get paid by clients and other vendors involves asking for payment deposits at the beginning of any new business relationship.
This particular method helps to accomplish a few different things all at once. For starters, if a client owes you $1,000 for a job that has already been completed, they’re more likely to settle the total balance if they’ve already paid $250 of it versus having paid none of it. If they’ve already put forth a deposit before any work even started, they’re motivated to quickly see things through to completion and are less likely to delay things any longer than they need to.
It’s also a great way to help get at least some money coming in the door all the time so if a client does end up paying the remaining balance late, you were able to get at least part of it ahead of time.
Another option that you’ll want to leverage has to do with switching to digital invoices. If you haven’t already done so, understand in no uncertain terms that this is no longer a recommendation – it is a requirement.
Think about it from a purely logistical perspective if nothing else. If you send an invoice to a client via USPS and it takes five business days to reach them, and then another five days pass before they act on it, and then another five days pass before you finally receive that payment check in the mail, that’s 15 full days (at an absolute minimum) where your money was in limbo. A digital invoice, on the other hand, can be sent in seconds and paid just as quickly. Not only that, but you’re freeing up the valuable time of your back-office employees so that they can focus on more important matters.
Not only that, but a lot of digital invoicing systems also integrate with a lot of the financial software that you’re likely already using. So you’ll have less paperwork to keep track of on your end and you’ll be able to easily see who has paid and who hasn’t (thus requiring a phone call to follow up). This will lead to more accurate financial statements overall, giving you a better foundation for making actionable decisions moving forward.
Finally, if you want to motivate people to pay you quickly, you need to give them as many options as possible when it comes to precisely that. The easier it is for someone to take your desired step, the more likely they are to take it.
Many businesses got away with just accepting cash or checks in the past but those days are no more. You should also, at a minimum, accept credit and debit cards. You could even choose to explore certain digital payment options like PayPal, Zelle, and others. Give people the chance to pay on their own terms and they’re less likely to delay the process any longer than necessary.
In the end, addressing cash flow concerns is not something that you “do once and forget about.” It’s an ongoing process that you must remain proactive about or else economic uncertainty (not to mention client or vendor uncertainty) could exacerbate things significantly. But by taking steps like asking for payment deposits, embracing digital invoices, and offering more options when it comes to paying, you can reduce the amount of time it takes to get paid at all – thus improving cash flow along the way.
If you have any questions, please contact our office at (503) 224-5321. Isler Northwest LLC is a firm of business advisors and CPAs in Portland, Oregon. Our service goal at Isler Northwest is to earn our clients’ trust as their primary business and financial advisor.
1300 SW 5th Avenue
Portland, Oregon 97201